Member Notice Regarding Automated and SmartHub Payment Methods

Pioneer Electric encourages members making payments through its automated payment phone number or SmartHub application to review their saved payment methods before utilizing them. Pioneer Electric’s payment platform received a general software update. This update has caused some members to experience issues with the system pulling payment information from old or expired payment methods, leading to disconnections.

Members should ensure their accounts include their most up-to-date method of payment and delete any expired payment methods. Additionally, members who have utilized these payment methods should consider confirming their payment has been processed successfully.

Again, the malfunction is due to a platform update. All information pertaining to members and their accounts is secure.

Questions and account information may be addressed by speaking with a member of our customer service team. Please call 620-356-1211 during regular business hours (M-F, 8 a.m. – 5 p.m.)