Pioneer Electric is currently conducting a member satisfaction survey. This survey will be conducted over-the-phone and online via this link. This survey will help us ensure that we are meeting the expectations of our members.
Representatives from the National Rural Electric Cooperatives Association (NRECA) Marketing Research Service will be contacting members on behalf of the cooperative to ask a series of questions. Questions on the survey may include customer service, outages and restoration, renewable energy and other issues related to the cooperative. These calls will not collect any personal information that includes your energy service account number or payments. Surveys are expected to last less than 10 minutes.
We encourage members to provide their feedback. By answering this survey, you provide us with valuable insight that helps us serve you better. Members with questions or concerns may call our office during regular business hours (M-F, 8 a.m. – 5 p.m.) at 620-356-1211.