Member Notice Regarding Automated and SmartHub Payment Methods

Pioneer Electric encourages members making payments through its automated payment phone number or SmartHub application to review their saved payment methods before utilizing them. Pioneer Electric’s payment platform received a general software update. This update has caused some members to experience issues with the system pulling payment information from old or expired payment methods, leading to disconnections.

Members should ensure their accounts include their most up-to-date method of payment and delete any expired payment methods. Additionally, members who have utilized these payment methods should consider confirming their payment has been processed successfully.

Again, the malfunction is due to a platform update. All information pertaining to members and their accounts is secure.

Questions and account information may be addressed by speaking with a member of our customer service team. Please call 620-356-1211 during regular business hours (M-F, 8 a.m. – 5 p.m.)

Electric Consumers Encouraged to Conserve Energy

On Monday, July 18, Pioneer Electric was notified that Southwest Power Pool’s (SPP) grid conditions had evolved to a “Conservative Operations Advisory.” The advisory, issued as a response to persistent high temperatures and reduced wind generation across the SPP’s 14-state region, is expected to last until 10 p.m. on Thursday, July 21.

Pioneer Electric encourages members to consider energy conservation methods as grid conditions continue to evolve.

“Conserving energy, regardless of weather conditions, is always a good idea,” said Anita Wendt, Pioneer Electric’s vice president of energy services. “Taking small steps towards conservation may help reduce your summer energy bill. During these hot days, we would encourage members to look around their homes – unplug electronics and cords that are not being used, remember to turn off lights and consider saving chores that require large appliances, like laundry and dishes, for times outside of the peak energy use hours between 12 p.m. and 8 p.m.”

Members are not currently being asked to conserve to preserve regional grid operations. Load shed events may occur at an Energy Emergency Alert (EEA) Level 3, when curtailment is required by the SPP. In the event of a load shed event or rolling outage, Pioneer Electric does not determine location or duration of the outage.

Members with questions may contact Pioneer Electric’s office during regular business hours (Monday – Friday, 8 a.m. – 5 p.m.) by calling 620-356-1211. Additional information regarding grid conditions and energy conservation can be found on the Cooperative’s website and Facebook pages.

Pioneer Electric Cooperative, Inc. is dedicated to providing members with safe and reliable electric service. Headquartered in Ulysses, Kansas, Pioneer Electric is a distribution cooperative owned and controlled by its members. Pioneer Electric serves approximately 15,900 retail electric meters across 10 counties in southwestern Kansas. The system is made up of more than 117 miles of transmission line, 3,600 miles of distribution line and 21 substations. All of Pioneer Electric’s electricity is procured by Sunflower Electric Power Corporation, which is owned by Pioneer Electric and five other Kansas electric co-ops. Pioneer Electric is a Touchstone Energy Cooperative.

Committee on Nominations Selects 2022 Board of Trustees Nominations

Each year, members are appointed to serve on the  Committee on Nominations. This committee, acting as the voice of the members, is tasked with selecting candidates who would make qualified trustees. Candidates selected by the Committee on Nominations are placed on the trustee ballot for election at the Cooperative’s Annual Meeting. Those nominated to the ballot must reside in the district they wish to serve and meet the qualifications outlined in the Cooperative’s bylaws.

The 2022 Committee on Nominations met on July 13 at Pioneer Electric’s headquarters and selected the following nominees for this year’s election:

District 5 

Fred Claassen (incumbent)

David C. Light (nominee)

District 6                         

James N. Bell (incumbent

Michael O. McCulley (nominee)

District 9

Charles E. Milburn (incumbent)

Donald W. Beesley (nominee)

Members residing in the above districts may also nominate a candidate through a petition. Petitioned Nominees are held to the same requirements as those appointed by the committee, must complete a nomination petition form and procure the necessary member signatures. The form and all other materials must be returned to the Cooperative no later than 5:00 p.m. on Monday, August 1 to be included on the 2022 Board of Trustees election ballot. Late submissions will not be accepted.

Those interested in learning more about the petition process may contact Anita Wendt, Vice President of Energy Services at 620-356-1211.