Ways to Pay Your Bill

Members have several options to choose from to pay your bill. Be sure to include the bottom portion of your bill with your payment.

Pay Online

Pioneer Electric members can make payments with an e-check or valid MasterCard, VISA, Discover credit or debit card. To pay your bill online, simply create or login to your online energy account. The SmartHub application is not compatible with the Internet Explorer web browser. To access SmartHub, you will need Microsoft Edge, Firefox, Google Chrome or Safari.

Pay By Phone

To pay your bill by phone call 866.999.4505 and follow the operator prompts. You can use your checking account or valid Visa, MasterCard or Discover debit or credit card. This service is available 24 hours a day, 7 days a week!

Direct Withdrawal

Tired of having to remember to pay your electric bill every month? Pioneer Electric offers a convenient alternative. You may make your payment automatically by signing up for Direct Withdrawal. You will receive a statement each month from Pioneer Electric to let you know how much your bill is, so you can record the amount in your checkbook.

To start Direct Withdrawal, you must follow these instructions:

• Click here for the application form.
• Complete the form and return it to Pioneer Electric.

Members may complete an application to establish a direct withdrawal payment plan through their bank for their electrical usage.

Traditional Mail

Your monthly bill from Pioneer Electric may be paid by mail. Return envelopes are included with your monthly billing statement.

Pay In Person

Payments may be made in person at the Pioneer Electric office*. Office hours are Monday-Friday, 8:00 a.m.-5:00 p.m. For our member’s convenience, a drive-through window and a drop box is located on the east side of the building.

Pay By Kiosk

We have recently installed a kiosk station in the Rolla City Hall. This is a central location where members are able to pay their bill during regular business hours, Monday-Friday 8 a.m.-5 p.m. It will also accept cash at the exact amount; any additional amount will be added as a credit to the account.

Rolla City Hall
302 Washington,
Rolla, KS 67954

Budget Payment Plans

Two payment plans are available through Pioneer Electric: Variable Budget and Even Budget Payment Plans. The Variable Budget Payment Plan option takes your current month’s bill and adds it to your past 11 month’s bills, then is divided by 12 to get your current month’s payment. The Even Budget Payment Plan option takes your last 12 month’s usage, divided by 12 to get your monthly payments. The 13th month is considered a “catch-up” month and the accumulated total of the amounts paid will be charged or credited to your monthly billing statement.

Budget Payment Plans are offered to residential members who have lived at their current address for at least one year. If you are interested in signing up for one of the payment plans, please fill out the appropriate agreement form, given below, and mail it to our office.

• Variable Budget Payment Plan
• Even Budget Payment Plan

For more information, call (620) 356-1211 or 1-800-794-9302

Payments Through MoneyGram

MoneyGram is an electric money transfer service that enables users to make bill payments online or at any of their partnering locations. With services available worldwide, MoneyGram is a great payment option for those constantly on the go!

To make a payment, simply grab the blue, MoneyGram ExpressPayment® form at any MoneyGram location, fill out the required information and pay the cashier (cash payments or pin-protected debit). Members will need to know their account number and the Pioneer Electric receive code (16372) in order to use this option.

Hours vary based on participating business store hours. Find a MoneyGram service location near you by visiting MoneyGram’s website. Additional information may be found here.