The extension on Pioneer Electric’s moratorium on disconnection for non-payment is expiring June 1. Members will still receive our reminder calls and notices prior to disconnection and are encouraged to pay their bills as they are able to. Please contact our office with any questions or concerns by calling 1-800-794-9302. Information regarding available payment methods is available here.
In an effort to continue mitigating the financial hardships brought on by the COVID-19 pandemic, Pioneer Electric has extended its disconnection moratorium for non-payment until June 1, 2020.
“We understand that members are facing a potential financial hardship” said Anita Wendt, vice president of energy services. “We want to do everything in our power to help ease these burdens and assist our communities as we move forward.”
The moratorium does not dismiss the responsibilities of consumers to pay current or outstanding bills. Members are encouraged to continue paying their bills, as they are able. Customer service representatives are available to assist those who have questions about their bill, need to set up pay arrangements or wish to make payments. Members who are signed up to have their bill automatically withdrawn (auto-pay) will continue to have funds applied to their bills.
Pioneer Electric has also removed all penalties associated with late payment fees until further notice. Members will receive a credit on their May bill for late fees accumulated in March and April.
“Pioneer Electric is committed to our principle of being member-focused; we are here to assist our members and help them navigate these trying times” said Wendt. “We also encourage members to continue utilizing our out-of-office payment methods, a full list of these options can be found on our website at pioneerelectric.coop”
Questions regarding the extension of the disconnect suspension or penalty removal may be directed to Pioneer Electric by calling 1-620-356-1211. Pioneer Electric will continue to keep members informed about their mitigation efforts thought its Facebook page and website (pioneerelectric.coop).
Pioneer Electric announces that it will temporarily suspend disconnections of meters until May 1, 2020, as communities take mitigation steps for Novel Coronavirus (COVID-19). The procedure has been set for immediate implementation and will affect all members of Pioneer Electric.
“With the challenges that some may be facing, we wanted to ensure that electrical service is available to our members,” said Randy Magnison, executive vice president- assistant CEO. “We stand committed in the goal of being member-focused; we will move forward and do our part to mitigate risk to employees and members.”
Members should note that the moratorium will not relieve the responsibilities for customers to pay their bills and will not cancel any current or outstanding bills or current pay agreements. The purpose of this action is to provide members with the ability to the continuation of service while allowing the opportunity to make payment arrangements or partial bill payments, if the balance owed cannot be paid in full. Members, who utilize automated payments (auto-pay) will continue to have funds applied towards their bills.
“Customer service representatives will be able to assist members needing to setup or make payment arrangements and will be available to answer any questions,” said Magnison. “Contact information, recommend payment options and more will be shared with members on the Cooperative’s website and on social media. We want to be sure that we provide the tools in which our members may need to make the best decisions and plan accordingly for their situations. Our hope is to work through this situation and get through it together.”
Questions regarding the suspension may be directed back to Pioneer Electric by calling 1-800-794-9302. Pioneer Electric will continue to post and provide information to members through its Facebook pages and website (pioneerelelctric.coop)