Pioneer Electric to Temporarily Suspend Disconnections for Non-Payment

Pioneer Electric announces that it will temporarily suspend disconnections of meters until May 1, 2020, as communities take mitigation steps for Novel Coronavirus (COVID-19). The procedure has been set for immediate implementation and will affect all members of Pioneer Electric.

“With the challenges that some may be facing, we wanted to ensure that electrical service is available to our members,” said Randy Magnison, executive vice president- assistant CEO. “We stand committed in the goal of being member-focused; we will move forward and do our part to mitigate risk to employees and members.”

Members should note that the moratorium will not relieve the responsibilities for customers to pay their bills and will not cancel any current or outstanding bills or current pay agreements. The purpose of this action is to provide members with the ability to the continuation of service while allowing the opportunity to make payment arrangements or partial bill payments, if the balance owed cannot be paid in full. Members, who utilize automated payments (auto-pay) will continue to have funds applied towards their bills.

“Customer service representatives will be able to assist members needing to setup or make payment arrangements and will be available to answer any questions,” said Magnison. “Contact information, recommend payment options and more will be shared with members on the Cooperative’s website and on social media. We want to be sure that we provide the tools in which our members may need to make the best decisions and plan accordingly for their situations. Our hope is to work through this situation and get through it together.”

Questions regarding the suspension may be directed back to Pioneer Electric by calling 1-800-794-9302. Pioneer Electric will continue to post and provide information to members through its Facebook pages and website (pioneerelelctric.coop)

Pioneer Electric Cooperative to Temporarily Close Office to Non-Employees

Pioneer Electric Senior Staff and Board announce the temporary closure of its Ulysses office to non-employees. Cooperative members will be asked to either call into the office (1-800-794-9302) or use the drive-up window to conduct business. Under the closure, Pioneer Electric will no longer accept walk-up payments from the lobby and will be adjusting office hours.

“The safety of our members and employees is at the forefront of our concern,” said Anita Wendt, vice president of energy services. “We know that the decision will serve as an inconvenience for many, but we feel that this will ensure that our staff is able to best serve members.”

Customer service representatives will be available to assist with calls and payments from 8 a.m. to 12 p.m. and 1 p.m. to 5 p.m., Monday through Friday. During this time, Members will be asked to use one of the out-of-office payment methods outlined here.

“Members will have the option to make payments by phone, online, through SmartHub, traditional mail or more,” said Wendt. “The goal is to provide members with the flexibility to find a payment method that fits their needs. If ever a member has a question or concern, they are welcome to talk to a representative for assistance.”

Implementation of the closure is set to begin on March 18 and will continue until further notice. Pioneer Electric will continue to make announcements to members regarding the situation on Facebook and its website.