In an effort to continue mitigating the financial hardships brought on by the COVID-19 pandemic, Pioneer Electric has extended its disconnection moratorium for non-payment until June 1, 2020.
“We understand that members are facing a potential financial hardship” said Anita Wendt, vice president of energy services. “We want to do everything in our power to help ease these burdens and assist our communities as we move forward.”
The moratorium does not dismiss the responsibilities of consumers to pay current or outstanding bills. Members are encouraged to continue paying their bills, as they are able. Customer service representatives are available to assist those who have questions about their bill, need to set up pay arrangements or wish to make payments. Members who are signed up to have their bill automatically withdrawn (auto-pay) will continue to have funds applied to their bills.
Pioneer Electric has also removed all penalties associated with late payment fees until further notice. Members will receive a credit on their May bill for late fees accumulated in March and April.
“Pioneer Electric is committed to our principle of being member-focused; we are here to assist our members and help them navigate these trying times” said Wendt. “We also encourage members to continue utilizing our out-of-office payment methods, a full list of these options can be found on our website at pioneerelectric.coop”
Questions regarding the extension of the disconnect suspension or penalty removal may be directed to Pioneer Electric by calling 1-620-356-1211. Pioneer Electric will continue to keep members informed about their mitigation efforts thought its Facebook page and website (pioneerelectric.coop).